Privacy Policy

When you use Last Minute Driver, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices. This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data.

This notice describes how Last Minute Driver and its affiliates collect and use data. This notice applies to all Last Minute Driver. This notice specifically applies to:

Delivery persons: individuals who provide delivery services via Last Minute Driver

Restuarants: Companies or Individuals who request our services via Last Minute Driver
Order recipients: individuals who order from a restaurant and use Last Minute Driver as their delivery service to deliver goods to the recipient .

This notice also governs Last Minute Driver's other collections of data in connection with its services. For example, we may collect the contact information of owners or employees of restaurants or other merchants on the Last Minute Driver platforms; the contact information of individuals that manage and use accounts owned by Enterprise Customers; or data of individuals who start but do not complete their applications to be drivers or delivery persons.

All those subject to this notice are referred to as “users” in this notice.

Our privacy practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places.

Last Minute Driver Ltd. are the data controllers for the data collected in connection with use of Last Minute Driver's services in the European Economic Area, the United Kingdom and Switzerland.

Last Minute Driver Ltd (27 Tay Walk, Glasgow G67 1BU) are the data controllers for the data collected in connection with use of Last Minute Driver’s services in the European Economic Area, the United Kingdom and Switzerland.

We may transfer personal data to another country if that is necessary to respond to a customer support request that you submitted outside your region. And trip/order histories may be accessed by users in another country after they have left the country where services were rendered. Because our services involve multiple users at the same time, limited personal data may be accessible to the other user in another country.

We do so in order to fulfill our agreements with all of our users, or based on users’ instructions or prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law, such as the Standard Contractual Clauses.

We may also transfer data to other countries in order to respond to a request for personal data from a law enforcement agency. To provide additional safeguards to these data transfers, Last Minute Driver applies a robust internal procedure for processing these requests. Last Minute Driver only discloses personal data to law enforcement agencies in a manner that is consistent with the regulatory requirements of applicable laws, such as the GDPR.

To help provide equivalent data protection wherever you use our services, Last Minute Driver has implemented the following measures across the globe:

policies and procedures to limit access to, and the processing of personal data for defined purposes;
specific training of personnel responsible for managing personal data;
a government data access policy that refuses government access to data, except when disclosure is mandated by applicable laws including the EU GDPR, there is imminent risk of serious harm to individuals, or consent is obtained;
robust protection of data while it is in transit between Last Minute Driver apps and our servers, and when the data is processed on our servers. This includes encryption and the use of pseudonymized data to help protect users' full identity against unauthorized disclosure.
For your convenience, the exercise of your data protection rights can be directed to Last Minute Driver via any of the designated channels mentioned above, and will be handled centrally on behalf of the relevant controller.

A. The data we collect

Last Minute Driver collects data:

provided by users to Last Minute Driver, such as during account creation
created during use of our services, such as location, app usage, and device data
from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities

Last Minute Driver collects the following data:

1. Data provided by users. This includes:

User profile information: We collect data when users create or update their Last Minute Driver accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government issued documents (which may include identification numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings, and evidence of health or fitness to provide services using Last Minute Driver apps.

Background check information (delivery persons): This includes information submitted during the driver/delivery person application process, such as driver history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work. This information may be collected by an authorized vendor on Last Minute Driver's behalf.
Identity verification photos: This includes photos of users (such as, selfies) and/or their government issued identifications (such as, driver’s license or passports). Such photos may be used to verify a user’s identity, such as through facial verification technologies. Please see the section titled “How we use personal data” for more information regarding how user photos are used for safety and security purposes, including identity verification.
Demographic data: We may collect demographic data about users, such as birth date/age, gender or occupation, when required for certain Last Minute Driver services or programs, such as alcohol deliveries. We may also collect demographic data through user surveys.
User content: We collect the data submitted by users when they contact Last Minute Driver customer support (including at phone chat or video conferencing tools), provide ratings or feedback for other users, restaurants or merchants, or otherwise contact Last Minute Driver. This may include photographs, or audio or video recordings submitted by users in connection with a customer support request. This also includes metadata relating to the method you use to communicate with Last Minute Driver. The contents of photos and recordings submitted by users are subject to Last Minute Driver's Community Guidelines.

In certain jurisdictions, users can record the audio and/or video of their trips through an in-app feature or using a dashcam. In app recordings are encrypted and stored on users’ devices, and are only shared with Last Minute Driver if submitted by the users in connection with safety incidents.

2. Data created during use of our services. This includes:

Location data (delivery person): We collect precise or approximate location data from drivers’ and delivery persons’ mobile devices when the Last Minute Driver app is running in the foreground (app open and on-screen) or background (app open or closed but not on-screen).
Location data (Restaurants). We collect precise or approximate location information from restaurants during account creation to better help delivery persons reach the restaurant. This will also be enabled through the device where the user allows us to.

Last Minute Driver collects such data from the time order is requested until it is finished, and any time the app is running in the foreground (app open and on-screen). See “Choice and transparency” below for information on how riders and order recipients can enable precise location data collection.
Delivery persons and restaurants may use the Last Minute Driver app without enabling collection of location data from their mobile devices. However, this may affect certain features in the Last Minute Driver app.
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Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided; trip or order details (such as date and time, requested pick-up and drop off addresses, distance travelled); and payment transaction information (such as a restaurant’s or merchant's name and location, amount charged, and payment method). We also associate a user’s name with that of anyone who uses their promotion code.
Usage data: We collect data about how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, and app crashes and other system activity.
Device data: We collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
Communications data: We collect data regarding phone, text or in-app communications between users that are enabled through Last Minute Driver's app. This includes date and time, as well as the content of text or in-app messages. We may also collect the content of phone calls solely where users are notified in advance that the call may be recorded.

3. Data from other sources. These include:

users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s data from that user.
users or others providing information in connection with claims or disputes.
Last Minute Driver's business partners through which users create or access their Last Minute Driver's account, such as payment providers, social media services, or apps or websites that use Last Minute's APIs or whose APIs Last Minute Driver uses.
Last Minute Driver's business partners in connection with debit or credit cards issued by a financial institution in partnership with Last Minute Driver to the extent disclosed in the terms and conditions for the card.
vendors who help us verify users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements.
insurance, vehicle, or financial services providers for drivers and/or delivery persons.
partner transportation companies (for delivery persons who use our services through an account associated with such a company).
publicly available sources.
marketing service providers or data resellers whose data Last Minute Driver uses for marketing or research.
law enforcement officials, public health officials, and other government authorities.

B. How we use personal data

Last Minute Driver uses data to enable reliable and convenient delivery and other products and services. We also use such data:

to enhance the safety and security of our users and services
for customer support
for research and development
to enable communications between users
for marketing and advertising
to send non-marketing communications to users
in connection with legal proceedings

We use the data we collect:

1. To provide our services. Last Minute Driver uses data to provide, personalize, maintain, and improve our services.

This includes using data to:

create/update accounts.
enable transportation, delivery and other services/features, such as:
- using location data to navigate restaurant/customer pick-ups and order drop-offs, calculate ETAs, and track the progress of deliveries.
- features that involve data sharing, such as sharing driver name and vehicle information with restaurants to facilitate pick-ups, user profile and trip details for ETA sharing and user ratings and compliments.
- match available delivery persons to users requesting services. Users can be matched based on availability, location/proximity, user settings/preferences and other factors such as likelihood to accept a trip based on their past behaviour or preferences.

Enable dynamic pricing, in which the price of a delivery fee for Last Minute Driver orders, is determined based on factors such as estimated time and distance, predicted route, estimated traffic, and the current number of users requesting or providing services.
Process payments.
facilitate insurance, vehicle, invoicing, or financing solutions.
provide users with delivery updates, generate receipts, and inform them of changes to our terms, services, or policies.
perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems.

Last Minute Driver performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, are compatible with such uses, or on the grounds that they are necessary for purposes of Last Minute Driver’s and its users’ legitimate interests.
Safety and security.
We use data to help maintain the safety, security, and integrity of our services and users. This includes:
verifying users' identity and eligibility to provide deliveries, including through reviews of background checks, to help prevent use of our services by unsafe delivery persons.

Similarly, order recipients may be required to provide their age and an image of their government issued identification to verify their eligibility to order and receive alcohol deliveries.
We also use data from delivery persons’ devices to verify the type of vehicles they used to provide deliveries.
using driver location information, and communications between order recipients, restuarants and delivery persons, to identify any delay in completing the order through fraud. For example, if we determine that a driver is delaying the pick up or delivery of an order and does not immediately head to the destination address of either the restaurant or order recipient, then we may 1) automatically unmatch you from the order if it hasn't been picked up 2) pay a reduced fee or no fee if the order has been picked up but you did not complete the journey or delay the journey significantly more than the ETA that was calculated to complete the journey.
using device, location, user profile, usage, and other data to prevent, detect, and combat other types of fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorized delivery persons, verifying user identities in connection with certain payment methods, and preventing and combating unauthorized access to users’ accounts. In some cases, such as when a user is determined to be abusing Last Minute Driver's referral program or has submitted fraudulent documents, such behaviour may result in automatic deactivation, or in the European Union or where otherwise required by law, deactivation after human review. To object to such a deactivation, please contact Last Minute Driver's customer support.
using user ratings, reported incidents, and other feedback to encourage compliance with our Community Guidelines and as grounds for deactivating users with low ratings or who otherwise violated such guidelines in certain countries. In the European Union or where otherwise required by law, such deactivation occurs only after human review and/or the possibility to appeal. To object to such a deactivation, please contact Last Minute Driver's customer support.
using driver data (such as location, ratings and gender where legally permitted) and rider data (such as ratings, origin and destination) to predict and help avoid pairings of users that may result in increased risk of conflict (for instance, because one user previously gave the other a one-star rating).
sharing user name, location, phone number, vehicle details and other relevant information with third-party companies that support the management and de-escalation of interpersonal conflicts that may occur between users while in the process of making a delivery.

Last Minute Driver performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, and/or for purposes of the legitimate safety and security interests of Last Minute Driver, our users and members of the general public.

2. Customer support. Last Minute Driver uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.

Last Minute Driver performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users or for purposes of Last Minute Driver’s legitimate interest in monitoring and improving its customer support services.

3. Research and development. We use data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.

Last Minute Driver performs the above activities on the grounds that they are necessary for purposes of Last Minute Driver’s legitimate interests in improving and developing new services and features.

Enabling communications between users. For example, delivery person may contact a restaurant or it's customer with information about their order.

Last Minute Driver performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users.

4. Marketing and Advertising. Last Minute Driver uses data to market its services, and those of Last Minute Driver's partners. This may include:

Sending emails, text messages, push notification, and in-app messages or other communications marketing or advertising Last Minute Driver products, services, features, offers, promotions, sweepstakes, news and events.

This may include using location, trip and order history, and usage data to send marketing communications that are personalized based on users’ observed or inferred interests and characteristics.
Displaying Last Minute Driver advertising on third party apps or websites. This includes using location, trip and order history, and usage data, and sharing hashed email addresses and device or user identifiers with advertising partners (such as Facebook and TikTok), to personalize such ads to users’ interests.
Displaying third party advertising in Last Minute Driver’s apps or in connection with our services. For example, using our insurance affiliates to promote products or services issued by them.

This also includes ads for other third party products or services that are personalized based on users’ observed or inferred interests and characteristics, which we determine using data such as approximate location, trip information and history, usage data, demographic data (which may include inferred gender), and device or user identifiers.

This also includes ads that are personalized based on data about the current delivery request, including time of request and services requested.
Measuring the effectiveness of Last Minute Driver’s ads, and of third party ads displayed in Last Minute Driver’s apps or in connection with our services.

Last Minute Driver performs the above activities on the grounds that they are necessary for purposes of Last Minute Driver’s legitimate interests in informing users about Last Minute Driver services and features or those offered by Last Minute Driver's partners. See the sections titled “Choice and transparency” and “Marketing and advertising choices” for information on your choices regarding how Last Minute Driver may use your data for marketing and advertising.

5. Non-marketing communications. Last Minute Driver may use data to send surveys and other communications that are not for the purpose of marketing the services or products of Last Minute Driver or its partners. We may also send users communications regarding elections, ballots, referenda, and other political processes that relate to our services. For example, Last Minute Driver has notified some users by email of ballot measures or pending legislation relating to Last Minute Driver services in those users’ areas.

Last Minute Driver performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, or for purposes of Last Minute Driver's and its users’ legitimate interests in informing users about events that may have an impact on their use of Last Minute Driver services.

6. Legal proceedings and requirements. We use data to investigate or address claims or disputes relating to use of Last Minute Driver's services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.

Last Minute Driver performs the above activities on the grounds that they are necessary for purposes of Last Minute Driver’s legitimate interests in investigating and responding to claims and disputes relating to use of Last Minute Driver's services and features, and/or necessary for compliance with applicable legal requirements.

C. Cookies and third-party technologies

Last Minute Driver and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Last Minute Driver uses cookies and similar technologies for purposes such as:

authenticating users
remembering user preferences and settings
determining the popularity of content
delivering and measuring the effectiveness of advertising campaigns
analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

D. Data sharing and disclosure

Some of Last Minute Driver’s services and features require that we share data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

Last Minute Driver may share data:

1. With other users

This includes sharing:

order recipients’ name, delivery address, and order information with the restaurant or merchant and, for order deliveries, with the delivery person. We may also share ratings and feedback, or other information to the extent required by law, with the restaurant or merchant and, for order deliveries, the delivery person.
for delivery persons, we may share data with the order recipient(s) and restaurants or merchants, including name and photo; vehicle make, model, colour, license plate, and vehicle photo; location (before and during trip); average rating provided by users; total number of trips; period of time since they signed up to be a delivery person; contact information; and delivery person profile, including compliments and other feedback submitted by past users.

We also provide order recipients with receipts containing information such as a breakdown of amounts charged, delivery person first name, photo, and route map. We also include other information on those receipts if required by law.
for those who participate in Last Minute Driver’s referral program, we share certain data of referred users, such as trip count, with the user who referred them, to the extent relevant to determining the referral bonus.

2. At the user’s request

This includes sharing data with:

Other people at the user’s request. For example, we share a user’s ETA and location with a friend when requested by that user.
Last Minute Driver business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, Last Minute Driver may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or restaurants, merchants or other Last Minute Driver business partners and their users in connection with promotions, contests, or specialized services.

3. With the Last Minute Driver account owner

If a user receives services through an account owned by another party, we may share their order information, including location data, with the owner of that account. This occurs, for example, when:

a delivery person uses an account owned by or associated with a Last Minute Driver partner restaurant.
a delivery recipient receives an order arranged by a friend.

4. With Last Minute Driver subsidiaries and affiliates

We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.

5. With Last Minute Driver service providers and business partners

These include:

payment processors and facilitators
background check and identity verification providers
cloud storage providers
Google, in connection with the use of Google Maps in Last Minute Driver's apps (see Google’s Privacy Policy for information on their collection and use of data)
social media companies, including Facebook and TikTok, in connection with Last Minute Driver's use of their tools in Last Minute Driver's apps and websites (see Facebook’s Privacy Policy and TikTok’s Privacy Policy for information on their collection and use of data)
marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness

This includes advertising intermediaries that enable Last Minute Driver to display and measure the effectiveness of personalized ads for third party products that are displayed in Last Minute Driver's app. We share data such as advertising or device identifier, hashed email address, approximate location, and current trip or order information, and the intermediaries use this data to provide their services and such other purposes are disclosed in their privacy notices. Users may opt out from ad personalization.
research partners, including those performing surveys or research projects in partnership with Last Minute Driver or on Last Minute Driver's behalf.
vendors that assist Last Minute Driver to enhance the safety and security of Last Minute Driver app and services
consultants, lawyers, accountants, and other professional service providers
insurance and financing partners
third-party vehicle suppliers, including fleet and rental partners

6. For legal reasons or in the event of a dispute

Last Minute Driver may share users’ data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.

This includes sharing data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Last Minute Driver's rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your data, including trip or order information, with the owner of that credit card.

This also includes sharing data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

With consent

Last Minute Driver may share a user’s data other than as described in this notice if we notify the user and they consent to the sharing.
E. Data retention and deletion

Last Minute Driver retains user data for as long as necessary for the purposes described above, including to provide it’s services and comply with legal obligations.

Last Minute Driver retains user data for as long as necessary for the purposes described above. The period for which we retain user data is determined by the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.

The length for which Last Minute Driver retains user data may further be determined by legal and regulatory requirements, purposes of safety, security, and fraud prevention, or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.

For example, we retain data:

for the life of users’ accounts if such data is necessary to provide our services. E.g., user profile information and credentials.
for 7 years if necessary to comply with tax requirements. E.g., delivery persons’ trip or delivery location information.
for defined periods as necessary for purposes of safety or fraud prevention. E.g., we retain incomplete driver applications for 1 year, and rejected driver applications for 7 years.
after requests for account deletion if necessary for purposes of safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to the user’s account (such as an outstanding credit or an unresolved claim or dispute).

Users may request deletion of their accounts at any time. Last Minute Driver may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.

Users may request deletion of their account at any time Last Minute Driver's website.

Following an account deletion request, Last Minute Driver deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to delivery persons, this generally means that we retain their account and data for the applicable statutory retention period after a deletion request. For order recipients, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.

IV. Choice and transparency

Last Minute Driver enables users to access and/or control data that Last Minute Driver collects, including through:

privacy settings
device permissions
in-app ratings pages
marketing choices

Last Minute Driver also enables users to request access to or copies of their data, make changes or updates to their accounts, request deletion of their accounts, or request that Last Minute Driver restrict its processing of user data.

A. Privacy settings

Notifications: account and trip updates

Last Minute Driver provides users with trip status notifications and updates related to activity on their account. These notifications are a necessary part of using the Last Minute Driver app and cannot be disabled.

Notifications: discounts and news
Users may enable Last Minute Driver to send push notifications about discounts and news from Last Minute Driver. Push notifications may be enabled or disabled through the device settings.

B. Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.

C. Marketing and advertising choices

Last Minute Driver provides users with the following choices regarding how their data is used for purposes of marketing and advertising:

Personalized marketing communications from Last Minute Driver: Users may choose whether Last Minute Driver may use their data to send personalized communications (such as, emails, push notifications, and in-app messages) about Last Minute Driver products and services. Users may also choose whether to receive any marketing emails or push notifications from Last Minute Driver.
Last Minute Driver ads: Users may choose whether their data is used and shared with advertising partners to deliver personalized ads about Last Minute Driver products and services on third party apps and websites, or to measure the effectiveness of such ads.

Restaurant and merchant ads: Users may choose whether Last Minute Driver may use their order and search history to display personalized ads for restaurants or merchants.
Third party ads: Users may choose whether Last Minute Driver may use their data to display ads for third party products or services that are personalized based on users’ observed or inferred interests and characteristics.

D. User data requests

Last Minute Driver provides users with a variety of ways to learn about, control, and submit questions and comments about Last Minute Driver handling of their data.

Accessing data: Users can access data including their profile data and order history through the via Last Minute Driver's website.
Data portability: Users can request a copy of their data using our via our website.
Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in Last Minute Driver app.
Deleting data: Users may request deletion of their account at any time through Last Minute Driver's website.
Objections, restrictions, and complaints: Users may request that we stop using all or some of their data, or that we limit our use of their data. This includes objecting to our use of data that is based on Last Minute Driver's legitimate interests. Last Minute Driver may continue to process data after such objection or request to the extent required or permitted by law.

In addition, depending on their location, Users may have the right to file a complaint relating to Last Minute Driver's handling of their data with the data protection authority in their country.

V. Updates to this notice

We may occasionally update this notice.

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Last Minute Driver app or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.

Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.